Every Kind of Care for Every Kind of Patient
C-I-CARE "We can teach the skill but we cannot teach the heart. Having the heart and the love for what we do every day is not something that can be taught."
C-I-CARE "Compassionate, patient, kind, always willing to lend a hand and go the extra mile regardless of how busy they are."
C-I-CARE "Friendly, helpful and professional. I felt comforted and at home."
C-I-CARE "I appreciate the sincerity of care and high amount of empathy incorporated by the staff."
slide 3 of 4 C-I-CARE "Friendly, helpful and professional. I felt comforted and at home."
C-I-CARE Service Spotlight Award Winners
Brittney Patterson, Clinical DietitianAWARD STORY
We had a mutual patient who required extensive Diabetes Education for him ad his family. His wife was very overwhelmed with the patient's diagnosis and treatment regimen and was abrupt with nurses and other staff at times refusing to see certain providers. Brittney visited the patient and his wife and provided education. Although I don't know exactly how she did it, the patient's wife said after the visit that she "loved the dietitian".
She understood the information and was grateful to her and the rest of the staff for all of their help. She agree to allow other staff members to speak to her and her husband for additional education--something she has refused in the past.
Brittney spent time trying to understand the family dynamics and was innovative in teaching and supporting them. Her interaction not only helped the patient and his family but also improved patient satisfaction with the rest of the staff.
Katie Hurlow, Respiratory TherapistAWARD STORY
Katie often works in the pediatric emergency room. One day, she encountered a young girl with Cerebral Palsy. Katie discovered that the girl had never traveled anywhere because the family did not know how to navigate air travel with a patient who required medical support.
Katie told the family that if they had a will, she had a way. She described exactly what they needed to do to arrange flights, navigate TSA, and transfer once at the airport. She helped the family enroll in the Make-A-Wish foundation, so she could arrange a trip.
Recently, Katie received photos from the patient with a pilot in the cockpit of the plane that transported her to Disneyland. Apparently, they had a fantastic time and say they would never had tried had it not been for Katie.