Jaclyn Liu began her career at Stanford in 2015 as an Administrative Assistant for Inpatient Rehabilitation Services. Through her involvement evaluating key performance indicators and collaborating on process improvement initiatives, she developed a passion for ensuring quality, patient-centered care. To further enhance her knowledge and understanding of health care quality principles and management strategies, she obtained her Certified Professional in Healthcare Quality (CPHQ) certification in 2017 and in 2018, enrolled in the Master of Science in Healthcare Management program at Oregon Health & Science University. In early 2019, Jaclyn was promoted to Program/Project Coordinator and was an essential part of the Rehab Department’s stabilization efforts for thew New Stanford Hospital. As an Activation Champion, she managed the planning and validation of workflows and resources, developed and led trainings, and was the primary point of contact for department activation logistics. She also maintained close working relationships with equipment vendors, IT, and various ancillary departments to ensure timely and efficient integration of interdisciplinary processes and workflows across the inpatient facilities.
Prior to working at SHC, Jaclyn received a Bachelor of Science in Psychobiology from UCLA and worked for UCLA Health within the Division of Geriatric Psychiatry. While at UCLA, she co-developed a new clinic model designed to reduce capacity and access challenges and streamlined the organization of the Memory Care program.
In her spare time, Jaclyn enjoys hiking, reading, and playing with her two young nieces.