The Hospitality Services Team, is comprised of 7 service departments within the FSP division, has daily interactions with patients, staff, and visitors creating significant opportunities for enhancing the patient & employee experience. Patient interactions start upon admission with Patient Transport, continue through the length of stay with the delivery of nutritious meals by Food Services and regular room cleaning provided by Environmental Services (EVS). Due to multiple points of contact with patients, Patient Satisfaction is an ongoing top priority for Hospitality leaders.